Summary for the users

• We will not misuse your personal information

• Shopping at shop.mjd.si is available to everyone.

• With your order we receive your consent for contacting and processing of personal data, which in the case of transfer of shop.mjd.si to a new legal entity, is also transferred to a new legal entity.

Operator of the website shop.MJD.si (hereinafter MJD) is:

Matic Jelovčan Design s.p.
Šutna 67
4209 Žabnica
Slovenija

VAT ID: 24463388
ID: 8393770000

The company is not a taxable person.

Phone: +386 (0)31 872 006

Email: ImageGenerator.aspx?Mfn0WJzkTqiH7%2bhBlT

The general terms and conditions of MJD's online store are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).

Terms and Conditions and Legal Notices

1. General

• The general terms of shop.mjd.si are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEK-1).

• The manager of the online shop shop.mjd.si is the company Matic Jelovčan Design s.p. (hereinafter referred to as MJD). Provider and his address: Matic Jelovčan Design s.p., Sutna 67, 4209 Žabnica, Slovenia. Identification number: 8393770000, VAT identification number: 24463388.

• These Terms of Business determine the business relationship between MJD and the customer, and determine the rights and obligations of customers when ordering products available at shop.mjd.si.

• MJD guarantees that it will never and in any way abuse the personal information disclosed through the shop.mjd.si website.

• The personal information and contact information of MJD.si's customers will not be disclosed to any third party unless required by law or the customer gives their written consent (as noted below).

• The buyer is bound by the general terms and conditions applicable at the time of purchase (online order submission). At the time of the award of the contract, the buyer is reminded individually of the general terms and conditions of business and confirms his familiarity with them by placing the order.

• The customer may at any time request in writing that the data controller permanently or temporarily suspend the use of his personal data for direct marketing purposes.

2. Communication

• MJD will contact customers via means of distance communication only if the user does not explicitly oppose it, and always in accordance with the provisions of ZEKom-1.

• Customers will receive important e-mails such as order confirmation, dispatch information and other important online shopping related messages.

• From receiving a message, the customer can unsubscribe at any time using the link posted at the bottom of each of our e-mails.

• Customers who enter their additional contact information at various locations within the site, such as a fixed telephone number, mobile phone number and address, can also be communicated using these means of communication (telephone, SMS, written communication). Each option for entering information will be specifically alerted to the customer regarding the use of this contact information.

• Customers can revoke their consent to be contacted at any time by sending us a request to ImageGenerator.aspx?Mfn0WJzkTqiH7%2bhBlT

3. Privacy Policy

MJD appreciates your confidence that you have shown with your trust in personal information. We promise you that we will never misuse personal information in any way, and will use your personal information in accordance with applicable law and in accordance with your wishes. The MJD processes personal data in accordance with the Personal Data Protection Act, Ur. l. no. 428/2002 as amended (Personal Data Protection Act). We use personal information to process your orders, to send you email newsletters, SMS messages to which you have subscribed, or to contact you through other means for which you have given us your consent. At the same time, we use your personal information to improve our products and customer experience when shopping with us through any channel.

The Privacy Policy wants to give you a clear overview of how we handle the personal information you provide, our commitment to the protection of that information and your rights and options you have to control our personal information and protect your privacy.

3.1 Collection of personal data

Personal information is any information (name and surname, e-mail address, mailing address) that refers to an identified or identifiable natural person, that is, an individual, regardless of the form in which it is expressed. MJD does not collect personally identifiable information unless the customer makes it available when ordering products or using other site features. MJD collects and processes the following personal information:

• When ordering products in an online store: name, surname, address, mobile phone number, e-mail address.

• When ordering products over the phone: name, surname, address, landline or mobile phone number, e-mail address.

• MJD may also collect the following information about users in response to user inquiries via email, physical mail, telephone, online chat and online forms, and for the purposes of specific orders or other purposes listed below: name, surname, birthday, gender , e-mail address, physical delivery address, landline phone number, mobile phone numbers, and other metrics like the body dimensions of the user. In addition, we may collect additional information through cookies and similar mechanisms as described in point 3.5.

• Google, Facebook and other social networks only provide us with information if you have given it your permission.

3.2 Purpose of the processing of personal data

MJD processes personal data for the following purposes:

• If you have ordered products, we will use your personal information for the purpose of sending the ordered products and for the purpose of contacting you regarding the status of the order, pre-sales and after-sales services, via email, telephone or otherwise. We will also forward your personal information to the warehouse and delivery service so that your order can be shipped and delivered to your address. We may also use your age to verify that you are legally old enough to enter into a valid purchase agreement and that we can process your personal information.

• Tracking the usage patterns of website users, using cookies, with the purpose of improving the user experience of the website (customizing the structure of the website, adjusting search engine results, adjusting product portfolio, adjusting special offers, adjusting the content of the website), and for statistical, marketing and other analysis and research.

• Customizing e-mail communication and offers in the online store to individual users.

• Regularly send e-mails, notices by physical mail or SMS about the latest sales campaigns, as well as send transaction messages regarding purchases at the online store, as well as for sending articles, catalogs, e-newspapers and e-books.

• Researching users' purchasing habits with the aim of improving the attractiveness of offers to users.

• Perform various promotional activities and sweepstakes, in accordance with applicable law.

3.3 Use and disclosure of personal information to third parties

• MJD uses the disclosed personal information solely for purposes related to its business activities.

• Employees of Matic Jelovčan Design s.p. they are bound by a duty to respect your confidential information and bound by a confidentiality agreement.

• You agree that when MJD transfers ownership of an online store to a new entity, you may at the same time transfer your personal information, your consent to contact and responsibility for the protection of your personal data to that same legal entity.

• You agree that MJD may allow access or transfer of personal information to affiliated MJD companies in the European Union for the purposes set out in the "Purpose of processing personal data" section, including the provision and marketing of their own services by such companies.

• You agree that your personal data may be stored and processed on the servers and software of the MJD contracted personal data processors (solely for the purposes of processing the personal data listed above and solely for the purpose of providing MJD services) and the MJD of contracting ISPs.

• You agree that personal information may be disclosed to others to enable the provision of MJD services to users on behalf of and on behalf of MJD, such as. sending e-mails, texting, database processing, delivery of ordered products, processing electronic payments, processing support requests, providing call center services and providing other customer services. In this case, your personal information will only be used for the direct performance of the MJD service and will not be used for any other purpose. The Provider will not share your personal information with third parties. Contractors may process personal data solely within the instructions of the controller and may not use personal data to pursue any self-interest.

• MJD collaborates with the following contracted data processors:

◦ payment system providers such as PayPal, N26 and others;

◦ Transport service providers delivering goods to you (eg Pošta Slovenije);

◦ accounting service; law firms and other legal counseling providers;

◦ Data processing and analytics providers;

◦ IT systems maintainers (eg Web site);

◦ email providers (eg Mailchimp and others);

◦ SMS providers (eg Seven d.o.o. and others);

◦ Online advertising solution providers (eg Google, Facebook and others).

• You agree that your personal information may be disclosed to third parties in connection with corporate activities such as merger, acquisition, sale or purchase of business assets and more.

• By ordering products from MJD.si's online store, you agree that MJD is not required to fulfill its obligations under the Personal Data Protection Act, but to publish the relevant notices on its website.

• At the request of the competent legal or law enforcement authorities and, where appropriate, certain legal procedures, investigations, etc. Matic Jelovčan Design s.p. shares your personal information with such authorities.

3.4 Collection of non-personal information

• Whenever you access MJD.si, general, non-personal information (the previous online source for your visit, the number of visits, the time to visit the site, the subpage visited within the site) is automatically recorded (not as part of the application). We use this information to measure the traffic and usability of the MJD.si website and to improve content and usability.

• Users may at any time prevent the collection of such non-personally identifiable information through cookies by using appropriate settings in their web browsers to prevent MJD.si from uploading cookies to their browser.

• MJD.si may use several external services to record user activity on the site, such as. Google Analytics and others that work by placing a cookie on a user's computer. These services never record personal information, but merely non-personally identifiable information. They are used to track website usage patterns and measure the performance of online advertising and communication activities. Users or visitors may at any time prevent the collection of such non-personally identifiable information through cookies by using appropriate settings in their web browsers to prevent MJD.si from uploading cookies to their browser.

3.5 Cookies

Cookies are inconspicuous text files that are temporarily stored on your device and allow our site to identify your device the next time you visit MJD.si. MJD uses cookies only to collect information regarding the use of our site and for the purpose of improving the user experience.

If you do not want our cookies, you can always restrict or disable them by simply selecting the appropriate options in your browser. You can also permanently delete them.

3.6 Minors

We recommend that all parents and guardians be taught to teach their children the safe and responsible handling of personal information on the Internet. Minors should not enter any personal information on MJD.si without the permission of their parents or guardians.

3.7 Links to Other Sites

The MJD General Terms and Conditions apply only to the MJD.si website and all MJD.si subpages in the Republic of Slovenia. The Website may contain links to other sites that are not managed by MJD and are not subject to these terms and conditions. When leaving the MJD.si website, read the privacy statement of each site that collects personal information. MJD is not responsible for the content or doing of sites that are not under our direct control.

3.8 Contact for privacy policy

Matic Jelovčan Design s.p.
Šutna 67
4209 Žabnica
Slovenia

Email: ImageGenerator.aspx?Mfn0WJzkTqiH7%2bhBlT

3.9 Awareness

If you have any questions about your personal information, how do you exercise your rights regarding personal information, what personal information, if any, was collected while using the MJD.si website? Contact us at the address posted in section 3.8.

In case of complaints, you can contact the competent authority, the Information Commissioner of the Republic of Slovenia.

3.10 Notice of Changes

Users will be informed of any changes to these General Terms and Conditions at shop.mjd.si. By using the shop.mjd.si website, the user, upon notification of the changes, fully agrees to the changes contained in the actual version of the General Terms and Conditions.

Last Change: 27.1.2020

4. Online ordering and online ordering terms

• By placing an order in the shop.mjd.si online store, you agree to these terms of business, which form an integral part of the contractual relationship between the client and MJD, (Matic Jelovčan Design s.p., Šutna 67, 4209 Žabnica, Slovenia) arising from the supply of goods to the customer by MJD and at the same time to receive and pay for the goods by the customer.

• By placing an order in the MJD.si online store, you fully agree to and accept these terms.

4.1 Purchase agreement

The purchase contract is concluded when the customer actually picks up and pays for the ordered goods. The purchase contract is concluded in the Slovenian language and is stored with the company. You can receive it upon written request. The contract can only be concluded in the Slovenian language

4.2 Prices

• All prices are in EUR and do not include VAT (seller is not taxable).

• Prices published are subject to change without notice. Individual purchases are subject to prices when the order is placed.

• We reserve the right to make changes and mistakes in prices and written text. We apologize in advance for any errors.

• As a rule, discounts and other campaigns do not add up.

• Delivery cost is indicated in the shopping cart before order confirmation.

4.3. Validity of tenders

Deals on shop.mjd.si are limited in time and quantity. Quantities of products in stock and estimated delivery times, published on each offer and products, are informative and subject to change without notice.

4.4 Validity of the contract

The order is finally confirmed and completed when we send you an e-mail confirmation of the order after your online order has been placed, to your e-mail address, which you will specify when executing the order. Up to 15 minutes after the order has been placed, you can notify by email or telephone of the change of order or withdrawal of the order.

4.5 Delivery and Acceptance of Goods

• We do our best to prepare and ship all the ordered shipments quickly, usually within ten working days, depending on the stock available. Some products are custom made; shipment time may also depend on the quantity of the order and the time of production of each product. The goods ordered will be delivered within the time limit specified in each individual offer.

• MJD reserves the right to notify the customer within a period from the confirmation of receipt of the order to the delivery of the goods, in case the desired goods are unavailable, or during that time there were unforeseen problems related to delivery, and such order in it shall also cancel the last resort.

• The goods will be delivered with an invoice that serves as both a tax and a guarantee document. The bill specifies all costs associated with the purchase and the price. The buyer is obliged to check the correctness of the information before placing the order. Later objections to the invoices issued are not taken into account.

• The cost of the package is EUR 1.90, and the delivery price depends on the postal service provider and the weight of the product.

• For orders over 2500 EUR, delivery is free.

• The delivery service reserves the right to properly verify the identity of the consignee (access to personal or other documents).

4.6 Payment methods

MJD offers the following payment methods:

• by credit or debit card (BA, Maestro, Eurocard / Mastercard, Visa) via PayPal

• PayPal payment

• by transfer to the account of the manager MJD.si - Matic Jelovčan Design s.p. (based on account - only at customer's express request),

4.7 Possibility to change the order

You can report any changes you want to make to the order to ImageGenerator.aspx?Mfn0WJzkTqiH7%2bhBlT . In doing so, we will do our best to allow you to change the order, but we cannot assure you that editing the already placed order will actually be possible.

4.8 Cancellation and Return of Products

Exchange form

Form for exercising the right of withdrawal

In the case of distance or off-premises contracts, the consumer has the right, within 14 days of taking over the items, to inform the company that he is withdrawing without having to give a reason for his decision. A consumer shall be deemed to have submitted his / her resignation statement in a timely manner if he / she sends it within the time limit set for withdrawal from the contract (Paragraph 2 (b43.d) of ZVPot). The full cost of shipping and / or returning the goods in the event of a return shall be borne by the buyer, in the event of cancellation of the contract, the company shall, immediately or within 14 days of receipt of the notice of withdrawal, return all payments received.

The company returns the payment received to the customer on his Transaction account or Paypal account, but only if the payment was made to the customer using a Paypal account.

In the case of sales contracts, the company may withhold the repayment of the payments received until the goods have been returned or until the consumer has provided proof that he has sent the goods back, unless the company offers the option of only accepting the returned goods.

If the consumer has already received the goods and withdraws from the contract, it shall be returned or delivered to the company or the person authorized by the company to take over the goods, immediately or within 14 days after the notification referred to in the first paragraph of Article 43č of this Act, unless the company offers, to only take back the goods returned. A consumer shall be deemed to return the goods in good time if he or she sends them before the expiry of the 14-day return period.

Consumers are only charged for the cost of returning the goods in connection with the cancellation of the contract, unless these costs are borne by the undertaking by prior arrangement or if the undertaking does not inform the consumer in advance that he is charged for that cost. MJD does not accept ransom items.

The consumer does not have the right to withdraw from the contract in the case of contracts, the object of which is an article made according to the exact instructions of the consumer, which was adapted to his personal needs, which by its nature is not suitable for return.

The consumer is responsible for reducing the value of the goods if the decrease in value is the result of conduct which is not strictly necessary to determine the nature, characteristics and functioning of the goods. The consumer shall not be liable for the reduction of the value of the goods if the company does not inform him of the right to withdraw from the contract in accordance with point 4 of the first paragraph of Article 43b.

The company returns the payment received to the buyer to his Bank Transaction Account or PayPal account, but only if the payment was made to the buyer using a PayPal account.

Users return products to the provider's address:

Matic Jelovčan Design s.p.
Šutna 67
4209 Žabnica
Slovenia

4.9 Material damages

The buyer may request an immediate replacement for the same, faultless product, or within the statutory time limit and under the conditions for claiming a material error.

The error is real:

• if the item does not have the characteristics necessary for its normal use or for traffic;

• if the item does not have the characteristics necessary for the specific use for which the buyer is buying it, which was known or should be known to the seller;

• if the thing does not have the characteristics and qualities that were explicitly or tacitly agreed upon or prescribed;

• if the seller has delivered a thing that does not match the pattern or model, unless the pattern or model was shown for notice only.

The suitability of goods for normal use shall be judged in the light of ordinary goods of the same type and in the light of any seller's statements concerning the characteristics of the goods made by the seller or manufacturer, in particular by advertising, presenting the product or quoting the goods themselves.

The consumer may exercise his rights as a result of a material defect by notifying the seller within two months of the date when the defect was discovered. The consumer must give a more detailed description of the error in the error message and allow the seller to inspect the matter. An error message can be communicated to the seller personally by the consumer, and the seller must issue a certificate, send it to the store where the item was purchased, or to the seller's agent with whom it has contracted.

In any case, the consumer has the right to demand from the seller compensation for the damage, and in particular for reimbursement of the costs of materials, spare parts, labor, transfer and transportation of the products incurred in order to fulfill the obligations referred to in the previous paragraph of this Article.

Goods advertised by the customer must be sent to:

Matic Jelovčan Design s.p.
Šutna 67
4209 Žabnica
Slovenia

4.10 Order progress with payment obligation

The order is as follows:

1. On the shop.mjd.si website, there is an icon in the upper right corner of the shopping cart icon in which the user (after clicking on the icon) shows the products that he added to the shopping cart while browsing the online store.

2. The user adds products to the shopping cart by clicking on the "Add to Cart" button. Before that, it must conditionally select an additional parameter (say size, color, etc.).

3. The user can then proceed with the product inspection and add additional products to the shopping cart.

4. The user initiates the purchase process by clicking on the shopping cart link and then on the "Cashier" button.

5. The user is presented with a basket of products in the basket, where he can remove the products, change their quantity (by + or -), size, color or add products.

6. User Fill in the contact information (name, surname, GSM, e-mail, address, postal code).

7. In case the user wants delivery to another address - fill in the field "I want delivery to another address" where he enters (name, surname, address, postal code).

8. User Selects the payment method.

9. User Enter the discount code (if any) and press the "Apply" button.

10. In the last step, the user re-examines the details of the order, enters a possible comment on the order, agrees to the general terms and ends it by clicking on the "Payment order" button. In the case of missing data, the user is shown in the error field a "required field" in red.

11. When the user clicks on the "Payment order" button, the system accepts the order, and automatically sends an email to the user - acknowledgment of acceptance of the order, an email address sent to the user.

The user can also order the desired products by telephone or e-mail.

4.11 Discount Code

• discount code

the discount code brings various benefits when shopping through MJD.si and is limited in time. You get the code as a new shopper, via email, SMS, or other media. The code can be expressed as a% discount or a fixed amount of EUR. The discount code cannot be exchanged for cash.

4.12. Technological means enabling the identification and correction of errors prior to the finalization of the order

Prior to completing the order, the user (buyer), through a graphical user interface, is able to, with immediate effect, easily and easily:

• see and review what products he has selected and add to his shopping cart,

• see and review the price of each product and the total price of the total selected quantity of each product,

• changes the selected quantity of each product and calculates the new price of the quantity so changed,

• removes selected items that it does not want to buy from the shopping cart; and

• calculates the associated tax according to the tax rate applicable to the selected product and its price (tax base).

Prior to confirming the order, the user (buyer) is enabled, through a graphical user interface, with immediate effect, easily and easily:

• Modifies the selected delivery location.

• Reviews and confirms individual changes to the order. With final confirmation, the buyer places the order.

• MJD sends the acknowledgment of receipt of the order to the buyer's email address.

The order is stored electronically on the provider's server.

4.13 Limitation of Liability

MJD does its best to ensure that the information published on the Website is up-to-date and accurate. However, product features, prices, or delivery times may change before they can be repaired on the Website. In such a case, the buyer will be informed immediately and will be able to accept the new terms, replace the product or withdraw from the contract.

MJD is not responsible for the content of product reviews posted by website visitors on social networks. MJD reserves the right to delete from its wall on Facebook Page records that contain blatant untruths, are inappropriate, misleading or offensive. MJD is not responsible for the information in the opinions and is limited from any liability arising from the information provided in the opinions.

MJD reserves the right to disable or disable access to the Website due to technical or other problems and maintenance, which also means disabling or impeding the use of the Online Store. MJD is not responsible for any damages or costs incurred by the customer as a result of termination, inactivity or obstruction of the website. We do not guarantee the accuracy, completeness and correctness of the content posted on the site, nor do we accept liability for damage that you may suffer as a result of relying on the published content.

In the event of technical problems on the Website, we reserve the right to cancel the contracts that have been affected by a technical defect and are not charged with any compensation for any damages in relation to you. If you cancel your orders, we will notify you as soon as possible and inform you of the next steps.

4.14 Complaints and Disputes

MJD complies with applicable consumer protection laws. Complaints and complaints can be sent by email or classic mail to:

Matic Jelovčan Design s.p.
Šutna 67
4209 Žabnica
Slovenia

The MJD must confirm within five days from the date of receipt that it has received the complaint, inform the user how long it will handle the complaint and keep it informed of the progress of the procedure. The MJD does its best to resolve any disputes by mutual agreement. The procedure for handling a complaint is confidential.

4.15 Out-of-court settlement of consumer disputes

Matic Jelovčan Design s.p. in accordance with the provisions of the relevant legislation, it does not recognize any out-of-court consumer dispute resolution provider as competent to resolve consumer disputes that the consumer could bring under the current out-of-court consumer dispute settlement law.

Matic Jelovčan Design s.p., an online retailer in the RS, publishes an electronic link to the Online Consumer Dispute Resolution Platform (SRPS) in accordance with the provisions of the relevant legislation. The platform is available to consumers at http://ec.europa.eu/odr.

The aforementioned regulation derives from the Law on Out-of-Court Settlement of Consumer Disputes (Official Gazette of the Republic of Slovenia, No. 81/15), of Regulation (EU) no. 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amendments to Regulation (EC) No 524/2013 2016/2004 and Directive 2009/22 / EC.

Have fun shopping.

Last modified: 01/27/2020